Frequently Asked Questions

Everything you need to know about OneUp mountain bike components and gear.

How do I know if a OneUp Dropper Post will fit my bike?

We provide a comprehensive Dropper Post Length Selector tool on our website. Simply measure your current seat post height and insertion depth to find the maximum travel post that fits your frame.

What is the warranty policy on OneUp products?

All OneUp Components products are covered by a 2-year warranty against defects in materials and workmanship from the original date of purchase.

How long does shipping take and what are the costs?

Orders are typically processed within 1-2 business days. Shipping costs and delivery times vary by region; domestic orders usually arrive within 3-5 business days, while international shipping can take 7-14 days.

Can I return a product if it has been installed?

We only accept returns on new, unused items in their original packaging within 30 days of purchase. Once a component has been installed on a bike, it is no longer eligible for a return unless there is a warranty issue.

Do you offer replacement parts for the EDC Tool system?

Yes, we carry a full range of replacement parts including O-rings, carrier plastics, and individual tool bits to ensure your Everyday Carry system stays functional for years.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient transactions.